Merlin 200,000 Miles Shop at 265 South Bolingbrook Drive, Bolingbrook, Illinois.

We present you the complete information about the company Merlin 200,000 Miles Shop — Establishment and car repair at 265 South Bolingbrook Drive, Bolingbrook, Illinois: contacts, photos, working hours, social networks and other information.

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  • Apr, 24 2019
    S. R.
    1
    I'd give no stars if I could! The worst decision bringing my car here. Came in for an oil change and ended up spending our whole afternoon here. Maybe because some of their guys were smoking weed on the job smh. They said my brake lights were out (weird) and we'd have to wait for a part but we went home and came back because we had our baby with us and didn't plan to be there that long. The manager wouldn't let me pay and said to pay later when we returned. He just wanted to get more money out of us. Charged us for a new brake switch we didn't even need (labor cost almost $90!!) when really all we needed was a fuse but they wrote on my receipt that the fuse was replaced at no charge - hmm sneaky. They didn't want to charge us just for a fuse. We ended up paying $160 after they said the brake lights were fixed and guess what? No lights worked!! They told me to come back Monday and this was Mothers Day weekend. I couldn't believe I was out $160 and they didn't complete the job all because they wanted to go home at 5pm, wow! Luckily my fiance fixed it, not the guys at Merlin.
    When we went back on Monday, we had the worst customer service experience with rude and obnoxious Scott. Told him our car was making a weird sound and didn't feel safe to drive. He said now we're blaming him for any and everything, instead of taking a look at it. Had our mechanic come to our house and he said they broke my heat shield when they jacked it up. Owner called me saying he would fix the brake lights (even though they were fine) and repair the heat shield but returned my car in the same shape. They lied and said my car wasn't making any sounds when they drove it. Even though I was refunded half of my money, since I left their shop Saturday I've gotten it towed twice and now have to sell my car because I cannot afford repairs. STAY AWAY FROM HERE.
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Opening hours

Monday 08:00 AM — 06:00 PM
Tuesday 08:00 AM — 06:00 PM
Wednesday 08:00 AM — 06:00 PM
Thursday 08:00 AM — 06:00 PM
Friday 08:00 AM — 06:00 PM
Saturday 08:00 AM — 05:00 PM

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